Every unanswered call is a job that just went to your competitor. Move the sliders below to see your real number — most home service owners are surprised.
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Monthly loss = (missed calls/week × 4.3 weeks) × your close rate % × average job value.
The default close rate (40%) reflects that not every caller would have booked even if you'd answered — some are just shopping quotes. Adjust it to match your business.
Voicemail's ~20% answer rate is a widely cited industry figure for missed-call callback behavior; the real number varies, but the pattern doesn't: most callers don't leave a message, they call the next name on the list.