Not a marketing overview — a detailed walkthrough of how FrontDesk answers, books, escalates and remembers, including the parts it deliberately doesn't do.
Start your 14-day free trialFrontDesk answers on the first ring, day or night, and handles the call the way a good in-house receptionist would — inside the boundaries you set.
Checks your live Google Calendar availability and books the job directly into an open slot — no double-bookings, no "let me call you back to confirm."
Trained on your services, prices, hours and service area. It only quotes prices you've explicitly approved — anything outside that, it takes a message instead of guessing.
Robocalls and telemarketers get politely hung up on. Those minutes are free — they never count against your plan, on trial or paid.
Gas leak, burst pipe, sparking wire — FrontDesk recognizes it's not a routine call and tries to put the caller straight through to you. The difference is what happens in the two seconds before your phone actually connects.
The AI recognizes it doesn't fit the routine-question or booking flow.
A few spoken seconds — who's calling and why — heard only by you, before the caller is added to the line. No picking up cold on a life-safety call.
If you don't pick up within 25 seconds, it automatically tries your backup contact next — a partner, foreman or spouse you've set in your safety settings.
They're told clearly that the call has been logged and you'll call back — plus a reminder to call 911 or their utility company if they're in immediate danger.
Add regulars, suppliers and family by name and phone number. The next time they call, FrontDesk greets them by name and never flags them as spam — it feels like they're talking to someone who actually knows them.
No setting to flip, no separate line to advertise. FrontDesk detects which language the caller is speaking and answers in kind, same voice, same knowledge base — available on the Pro plan and up.
Nothing about a call disappears once it's over.
Listen to any call or read the transcript in your dashboard — you're always in control of what your AI actually said.
Who called, what they needed, and their callback number — sent right after the call ends.
See what every call is worth. Scale plan adds a weekly ROI email delivered every Monday.
Scale-plan features for shops running more than one technician or a real CRM.
| Feature | Starter | Pro | Scale |
|---|---|---|---|
| Website chat widget | ✓ | ✓ | ✓ |
| Bilingual (English + Spanish) | — | ✓ | ✓ |
| Returning callers greeted by name | — | ✓ | ✓ |
| Call recording history | 30 days | 30 days | 90 days |
| CRM webhook (Zapier) | — | — | ✓ |
| Multiple technicians, own calendars | — | — | ✓ |
| Second person notified per call | — | — | ✓ |
| Team login (up to 5 seats) | — | — | ✓ |
Home service businesses have real regulatory exposure around phone and text. We built around those limits instead of quietly ignoring them.
FrontDesk never originates an outbound call or text. It only answers calls that come in, and only transfers a call already in progress to a number from your own account settings.
No. FrontDesk only answers calls that come in — it never originates an outbound call to a customer or anyone else. That's a deliberate architectural limit, not a missing feature.
FrontDesk tells the caller to stay safe and tries to connect them straight to your phone. Right before your phone actually connects, you get a few private seconds of spoken context — who's calling and why — so you're never picking up cold on a life-safety call.
Texting is rolling out as our A2P 10DLC carrier registration completes — required before any US business can send text messages compliantly. Appointment confirmations and emergency alerts are already built and ready to switch on the moment that clears.
No. It only quotes the prices and services you've explicitly approved in your settings. Anything outside that, it takes a detailed message instead of guessing.
No — it's built for the job home service businesses actually lose money on: answering, qualifying and booking. Complex negotiation or relationship-building calls still go to a human; FrontDesk makes sure you never miss the call in the first place.
No card required to start. 60 minutes of call handling included.